SMS Forwarding Service

Some customers prefer texting over making a phone call or interacting with businesses face-to-face. You can provide an easy-to-reach mobile number to your customers with SMS forwarding. It is great for reservations and booking, customer inquiries and general feedback.  SMS messages get forwarded automatically to an email address chosen by the subscriber. Incoming SMS content is forwarded in email format, with the sender’s caller ID and text message.

 

API On-Demand offers in-depth documentation online for various supported standard operations you can integrate with any operating environment.  The API also gives you the ability to create your own tools so the integrations possibilities are endless.

 

Rollover Minutes  Carry forward your plans unused minutes from one month to the next.  Rollover Minutes is an optional feature.

 

Advanced Call Forwarding   Forward your incoming calls to different phone numbers during different time slots on any selected day.

 

Customized Greeting    Record a personalized greeting for your system to let your callers know that they will soon be connected with your phone number.  For example, ‘Thank you for calling Innovative Solutions, please stay on the line while we connect your call to the first available representative

 

Voicemail & Voicemail to Email    Set up your voicemail to answer when your phone is busy.  Or activate the included Do Not Disturb feature to automatically send calls to your voicemail.  Forward voicemails to your email inbox and access them from your phone or PC.

 

Advanced IVR/PBX     Set up a greeting system to manage all of your incoming calls or set up a private phone network to connect your incoming calls with your internal phone extensions.  The Advanced IVR (Interactive Voice Response) allows a computer greeting

system to receive incoming calls and directs them to the appropriate department or extension.

 

Sequential Forwarding    Register up to four back-up ring-to phone numbers that will answer your calls in case your main number is busy.

 

Select Country Forwarding    This feature enables you to forward calls from a selected country code to a specific phone number.  For example, forward calls that originate in France to a call center with French speaking agents.

 

Black & White Lists    Create your own lists and reject calls coming from area codes and countries that you do not extend your services to. This prevents you from wasting time and money on calls that will not even lead to business.  You can easily reject specific phone numbers that call with unwanted soliciting or spam calls.

 

Online Account Management     We offer you an easy to use Customer Control Panel to manage your account, change account settings, add services, set up or modify advanced features, change your ring-to numbers, set up your call forwarding preferences, view up-to-

date invoices, and view call details – including date, time, phone numbers, and duration.

 

Call Recording     Call Recording is a feature that enables you to automatically record your inbound calls. You are able to select any call
forwarding number(s) to record and save calls from. Call Recording is also very simple to setup and start using.  For example, call recording allows you to monitor interactions between employees and customers.
Call Transfer    Attended Call Transfer gives businesses the power to place an incoming call on hold, dial a pre-programmed digit

sequence (programmable by the account owner) to reach a different department or call center located anywhere in the world, and transfer the call immediately or wait and brief the other department on the issue before transferring the call.

 

Outbound Calling     Make international calls using VoIP or a local Access Number. You can use one of the local or toll free numbers you

purchased from us as your Caller ID for your outbound calls. With proper ownership documentation, you can override your Caller ID with a number from a different provider. * Single Outbound Calling service line can be used by multiple VoIP/SIP phones simultaneously.

 

Local Ringtones     Increase the local appeal of your local or toll-free number by selecting the ring tones that matches the standard in-country ring tone signal of the country where your virtual number choice is located. Forward calls from your local or toll-free number to two or more registered phone numbers.  The most common use for simultaneous ring is to have the user’s mobile phone and desk extension ring simultaneously. This allows users to take calls while they are away from the office and ensures that your business will never miss important call.

 

Simultaneous Ringing    Enable your local or toll-free number to receive and forward faxes directly to your email in box.  This free advanced service feature maximizes the benefit of your local or toll free numbers.